Refund policy

Every Mewo order is made just for you. Please check your personalization details before ordering, and get in touch if you’d like help choosing your design.

Can I cancel, return, or exchange my order?

Every item is fully custom and made to order, so we don’t accept cancellations, returns, refunds, or exchanges for a change of mind. Please take a moment to check your photo, wording, quantity, and shipping details before ordering. If your order arrives damaged, defective, or incorrect, we’re here to help.

Something isn’t right with my order. What should I do?

Please contact care@mewocreations.com within 7 days of delivery. Include your order details, a description of the issue and clear photos. Once we’ve confirmed the issue, we’ll arrange a replacement at no extra cost.

We’re unable to accept returns or provide refunds for damage caused by misuse or mishandling after delivery.

What if my delivery is delayed?

We know your tattoos may be part of a special celebration, and we want them to reach you in time. Delivery times are estimates. Once we hand your order to the shipping carrier, its journey and delivery timing are outside our control, and delays can sometimes happen. We’re unable to offer exchanges, returns or cancellations due to shipping delays.

If your order is taking longer than expected, email care@mewocreations.com. We’ll be happy to help you check its progress and guide you through the next steps. Our support for damaged, defective or incorrect orders remains the same.

What else should I check?

Please double-check your shipping address before placing your order to help avoid delivery delays. Any duties, taxes or fees charged by your country are paid by you.

Need a hand? Email care@mewocreations.com with your question. We’re happy to help.